Iwang888 Privacy Policy – Data Protection for Malaysian Players

Welcome to the iwang888 Privacy Policy. This document explains in detail how iwang888 ("we", "Platform") collects, processes, stores, and protects your personal information when you use our platform — whether through the iwang888.net website, our mobile app, or any other digital channel we provide.

This Privacy Policy applies to all individuals who interact with the iwang888 platform, including visitors without an account, registered members, and VIP Rewards programme participants. By using our platform, you agree to the data protection practices described in this document.

Iwang888 operates in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia and are committed to protecting your privacy at all times. We understand that your trust is our most valuable asset, and we take full responsibility for the information you entrust to us.

Iwang888 only collects data that is strictly necessary to operate the platform and deliver the best possible service to our members. The following are the categories of data we collect:

2.1 Data You Provide Directly

• Registration Information: Full name, date of birth, gender, MyKad or passport number
• Contact Information: Malaysian mobile number, active email address
• Financial Information: Bank account numbers and digital wallet details (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow) for deposit and withdrawal purposes
• KYC Verification Documents: A copy of your MyKad, passport, or other identification document when required
• Communications: Any messages, enquiries, or complaints you submit to our support team

2.2 Automatically Collected Data

• Technical Data: IP address, browser type, operating system, screen resolution, and device information
• Usage Data: Pages visited, session duration, games played, bets placed, and clicks on the platform
• Location Data: General location information derived from your IP address for geographical verification purposes
• Cookie Data: Information collected through cookies, tracking pixels, and similar technologies

The data we collect is used responsibly and solely for legitimate purposes. The following are the primary purposes for which iwang888 uses your personal data:

• Account Management: Registering your account, verifying your identity, and managing your member profile
• Transaction Processing: Processing deposits via FPX, Maybank2u, CIMB Clicks, Touch 'n Go eWallet, GrabPay, DuitNow, and withdrawals in Malaysian Ringgit (RM)
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and other illegal activities
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance
• Responsible Gaming: Monitoring gaming behaviour to identify players who may need assistance and to enforce self-imposed limits
• Legal Compliance: Fulfilling obligations under Malaysia's PDPA and other applicable legal reporting requirements
• Service Improvement: Analysing usage data to improve the player experience and platform functionality
• Marketing Communications: Sending promotional information, the latest bonuses, and platform news — only if you have opted in to receive such communications

In accordance with Malaysia's PDPA and international data protection principles, iwang888 processes your personal data on the following legal bases:

• Consent: When you register an account and agree to our Terms & Conditions, you give your consent to the data processing necessary for platform operations
• Contract Performance: Processing required to fulfil our contractual obligations to you as an iwang888 member
• Legitimate Interests: Processing for security, fraud prevention, and service improvement purposes that does not compromise your privacy rights
• Legal Obligation: Processing required under Malaysian law, including anti-money laundering (AML) obligations

Iwang888 does not sell your personal data to any third party. However, in the following limited circumstances, we may need to share your information:

5.1 Third-Party Service Providers

We work with selected service providers who assist us in operating the platform, including payment processors (such as FPX gateway, Touch 'n Go eWallet, GrabPay), cloud service providers, and analytics companies. All providers are bound by strict confidentiality agreements and are only permitted to use your data for the specified purposes.

5.2 Legal Requirements

Iwang888 may disclose your information to the relevant authorities when required by Malaysian law, a valid court order, or an official investigation into fraud or financial crime.

5.3 Protection of Rights & Interests

Where disclosure is necessary to protect the safety of the platform, other members, or the public from serious harm, iwang888 reserves the right to share relevant information with the appropriate parties.

The iwang888 platform uses cookies and similar tracking technologies to enhance your experience while using our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how visitors interact with the platform for improvement purposes. All data is collected anonymously.
• Functional Cookies: Saving your preferences such as display settings and game preferences for a more personalised experience.
• Analytics Cookies: Collecting aggregated information about platform usage habits to help us improve our services.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the iwang888 platform.

Iwang888 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, alteration, or accidental disclosure.

Key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser and our servers are encrypted using the latest SSL/TLS standards
• Data Encryption at Rest: Sensitive data stored in our databases is encrypted using robust encryption algorithms
• Strict Access Controls: Only authorised personnel with a legitimate business need may access member personal data
• 24/7 Monitoring: Our systems are continuously monitored to detect suspicious activity or unauthorised access attempts
• Two-Factor Authentication (2FA): Available to all member accounts as an additional layer of security
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities

Iwang888 does not retain your personal data longer than necessary for the purposes stated in this Privacy Policy or as required under Malaysian law.

Our data retention policy is generally as follows:

• Active Account Data: Retained for the duration of your active account on the iwang888 platform
• Financial Transaction Data: Retained for a minimum of seven years in accordance with Malaysia's financial compliance and tax legislation requirements
• KYC Records: Retained for a minimum of five years after account termination, in line with anti-money laundering requirements
• Communication Logs: Retained for two years for customer support and dispute resolution purposes
• Analytics Data: Anonymised and retained after 12 months

Once the retention period expires, your data will be securely deleted or anonymised so that it can no longer be linked to you as an individual.

Under Malaysia's PDPA and the data protection principles we adhere to, you have the following rights regarding your personal data that we hold:

To exercise any of the rights above, please contact us by email at privacy@iwang888.net. We will respond to your request within 72 hours and resolve requests within 30 calendar days.

The iwang888 platform is strictly for individuals aged 18 years and above only. We do not knowingly collect or process personal data of individuals under the age of 18.

Should we discover that personal data belonging to a child has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you believe a child has registered on our platform, please contact us immediately at privacy@iwang888.net.

Iwang888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our privacy practices, technology, legal requirements, or business developments.

Whenever we make significant changes to this Privacy Policy, we will:

• Updating the "Last Updated" date at the top of this page
• Posting clear notices on our platform whenever significant changes are made
• Sending email notifications to all active members for changes that materially affect privacy rights

It is your responsibility to review this Privacy Policy periodically. Your continued use of the iwang888 platform after any changes take effect will be considered acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how iwang888 handles your personal data, please reach out to us through the following channels:

• Privacy Email: privacy@iwang888.net
• Support Email: support@iwang888.net
• Live Chat: Available 24/7 via the chat icon on the iwang888 platform
• Response Time: Within 72 hours for all privacy-related enquiries

We encourage you to contact us first before raising a complaint with the relevant authorities. We are committed to resolving any privacy issues fairly and promptly. If you are unsatisfied with our response, you have the right to lodge a complaint with Department of Personal Data Protection (PDPA) Malaysia.